Fave Asia Sdn Bhd
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Knowledge base
Favebiz
Introduction
10
What is Favebiz?
What are the features of Favebiz?
How to Log In Favebiz Manager Mode?
How to Log In Favebiz Staff Mode?
Frequently Asked Questions on Favebiz Log In
See all 10 articles
Services in Favebiz
4
How to view Fave Deals Performance?
How to view FavePay Performance?
How to view eCard Performance?
How to Sign Up New Services as Existing Merchants?
Data in Favebiz
2
How to read the Data in Favebiz?
Why the Revenue showed in Summary is different with the amount I received?
View & Verify Transactions in Favebiz
6
How can I view and verify the FavePay transaction?
How to cancel a FavePay transaction?
How to set Cancellation Code?
How do I retrieve my cancellation code?
What should I do if accidentally cancelled a FavePay Transaction?
See all 6 articles
Validate & Redeem vouchers in Favebiz
3
How can I view and verify the Fave Deal Redemption?
How to Redeem Voucher in FaveBiz?
What should I do if unable to redeem voucher?
Viewing Payment Reports in Favebiz
3
What kind of reports are available in FaveBiz?
Where can I find the Statement of Account (SOA)?
How to retrieve Summary Reports in FaveBiz?
Ratings & Reviews
2
Where can I check Customers’ Ratings and Reviews?
How to reply to customers’ reviews?
Fave Feed
6
Fave Feed
How to create Announcement Post on Favebiz?
How to create a Featured Post on Favebiz?
What are the Feed Post Guidelines?
What is Fave Feed Media Kit?
See all 6 articles
Favebiz Insights
4
What is Favebiz Insights and Where can I find it?
What type of information does Favebiz Insights provide?
Why isn't my data loading in Favebiz Insights?
Frequently Asked Questions - Favebiz Insights
Troubleshooting Favebiz
2
I can’t log in to Favebiz. What should I do?
I generated the report / statement via Favebiz but did not receive anything in my email. What should I do?
Merchant Announcement Tool
0
Sign Up as New Merchant Through Favebiz
Sign Up as New Merchant
7
Frequently Asked Questions on Signing Up as Fave Merchant
Activate FavePay [Malaysia]
Submit Fave Deal Interest [Malaysia]
Submit Fave eCard Interest [Malaysia]
Activate FavePay [Singapore]
See all 7 articles
Fave Deals
General
1
What is a Fave Deal?
Deals Settings
4
When will my deal go live?
What is the feature period?
I need to make some changes to my deal. Who do I contact?
Adding and ending a deal
Deal Guidelines
2
Copy Guidelines
Image Guidelines
Deals Redemption
6
What are the redemption methods available?
What is the redemption period?
Where do I check the voucher redemption period?
Can I change the redemption method? How?
How can I make the redemption processes easier and smoother for my customers?
See all 6 articles
Customer Redemption Issues
6
Me and/or my customer is having issues with redeeming the voucher. What should I do?
I did not receive a notification / The redemption is not reflected on FaveBiz. What should I do?
I got a redemption notification but I haven't served any customers. What should I do?
The customer presented an expired voucher. What should I do?
Can customers cancel vouchers after purchase?
See all 6 articles
FavePay
General
13
What is FavePay?
What is Fave Fee?
What is Cashback?
How does Fave charge per transaction?
What is Fave QR?
See all 13 articles
Customized Cashback
1
What is Customized Cashback?
Alipay
4
What is Alipay?
How to verify Alipay transactions / cancel Alipay transactions?
Will Alipay transactions showed in the statement?
What should I do if a customer underpays / overpays for Alipay?
eCard
General
6
What is an eCard?
How do I submit application for eCard?
How will I get paid for eCard?
eCard for merchants with Multiple Bank Account
How can customers utilize eCard?
See all 6 articles
Payments
Payment documentation
5
What types of reporting documents will I receive from Fave?
When do I receive my invoices?
How do I tally the figures in the monthly invoice received with my Statement of Account (SOA)?
What are payment adjustments?
How are payment adjustments recorded?
Payment terms and computation
1
How do I calculate the Cashback Issued, Fave Fees deducted and Merchant Takeback?
Payment timeline / payment schedule
3
When do I receive my Statement of Account (SOA) and payment?
Where can I find the Statement of Account (SOA), Summary report and Favebiz Insight?
When do I get paid once I serve the customer?
FavePay DuitNow QR
DuitNow QR
3
What is DuitNow QR?
How to sign-up for DuitNow QR?
How to verify DuitNow transaction?
Fave Loyalty Program (DBS PayLah! / Singtel / Google Pay / UOB)
Frequently Asked Questions - DBS PayLah! and Singtel Dash
8
What is the partnership between Fave x DBS Paylah! & Singtel Dash and who is eligible?
How does it work for you as a merchant?
Which customers can access the Fave Open Loyalty Network and how does it work?
Will there be any changes to the Statement of Accounts and Fave Fees?
What if a user has paid via a partner’s app, but the transaction is not reflected in the Favebiz app?
See all 8 articles
Frequently Asked Questions - Google Pay
1
Fave x Google Pay
Frequently Asked Questions - UOB
1
Fave x UOB
Fave Guarantee Fee
General
1
What is Fave Guarantee Fee?
FavePay Online
FavePay Online
1
What is FavePay Online?
FavePay Later
FavePay Later
1
What is FavePay Later?
FavePay CardLink
FavePay CardLink
1
What is FavePay CardLink?
Security
General
2
How do I report a security vulnerability?
How to Protect Your FavePay QR Code from Fraud Risks
Help
Partner issues
1
How do I get in touch with the Partner Management team?
Customer issues
2
My customer needs assistance from Fave. What do I do?
I need to get in touch with a customer. Can I get customer's information?
Frequently Asked Questions
Frequently Asked Questions
0
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