Fave Asia Sdn Bhd
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Knowledge base
Introducing FaveBiz
General
5
What is FaveBiz?
Where can I find my partner / outlet code?
I forgot my PIN. How do I reset it?
How do I login as a Manager?
How do I retrieve my cancellation code?
FaveBiz Dashboard
4
What is the Homepage?
Where can I find my FaveDeals?
Where can I find my FavePay performance?
How do I switch between outlets / companies?
Staff Mode login
5
What is “Staff Mode”?
I lost my staff password. How can I reset my password?
How do I verify if a FaveDeal voucher has been redeemed?
How do I login as a Staff?
Where can I find my QR code in Staff Mode?
Signing Up for FaveBiz for the First Time
4
What is Business Display Name / Brand Name?
What is the 6-digit app PIN used for?
Can I change my login email address or login mobile number?
Where can I find the Terms and Conditions?
Completing Setup
8
Why do I have to “Complete Setup”?
Why should I link my bank information?
Where do I find my bank’s branch code?
Why does Fave need my Registered Business Name and Number?
What is the SGQR code?
See all 8 articles
Set Up Cashback
9
What is Cashback?
How can customers utilise the cashback?
Why give cashback to customers?
What is cashback rate?
What is Fave fee?
See all 9 articles
Favebiz Migration
10
Why can’t I view my Favebiz Staff dashboard?
What should I do if I don’t remember my partner outlet code?
Can I view my past transaction on Favebiz app or app.favebiz.com?
Can the FaveBiz app be used on tablets just like the FaveBiz staff app?
Do I need to wait for 30th July to move to the new FaveBiz app and/or web?
See all 10 articles
Redemption
How to redeem or transact on Fave
7
What are the redemption methods available?
What is the FaveDeal redemption process?
How do I check the redemption method for my FaveDeals?
Can I change the redemption method? How?
How can I make the redemption processes easier and smoother for my customers?
See all 7 articles
Failed redemption scenarios
9
My customer swiped but the page is not loading / Voucher swiped but no redemption code shown / No swipe button shown on app. What should I do?
My customer can't swipe the voucher / I can't redeem my customer's code on Fave Biz. What should I do?
I did not receive a notification / The redemption is not reflected on FaveBiz. What should I do?
The customer has swiped the offer before ordering. What should I do?
The customer brought in a printed voucher. What should I do?
See all 9 articles
Using FaveBiz
Check transactions
3
How can I view my daily Favepay transactions if I logged in as a Manager?
How do I view my redeemed vouchers?
How do I cancel a Favepay transaction?
Validate and redeem vouchers
3
What should I do if I have internet issues?
Help! I can’t redeem a voucher through FaveBiz Staff Mode. What should I do?
How do I redeem vouchers?
Viewing payment reports
6
What kind of reports are available?
Where can I find those Statement of Accounts?
What is the difference between the old and new Statement of Accounts?
Where can I find my deal redemption information?
If I do not receive my statement, who can I reach out to?
See all 6 articles
Ratings & Reviews
5
Where can I check my ratings and reviews?
Who can view my review replies?
Who can reply to my customer reviews?
I’ve replied to a review. Can the customer respond to my reply?
Can I edit or delete my reply?
Signing up for New Products through Favebiz
2
How do I sign up for Fave Deals if I am existing Favepay merchant?
How do I sign up for other Fave products if I am existing Favepay merchant?
FaveBiz Marketing Tools
Merchant Announcement Tool
6
What can I include in this announcement?
How many announcements can I create?
Do I absolutely need to upload an image?
Where can I view my announcement?
What if I want to end the announcement before the set end date?
See all 6 articles
Payments
Payment documentation
7
I have received a statement of account. What does this mean?
I have received a tax invoice. What do I do with it?
When do I receive my tax invoice?
What types of tax documentation will I receive?
I have received a Credit Note. What do I need to do with it?
See all 7 articles
Payment terms and computation
3
I’ve served this customer but I didn’t get paid. What should I do?
I can’t remember my payment terms. What should I do?
What is SST and how does it affect me?
Payment timeline / payment schedule
5
What is my payment schedule? When will I get paid?
Am I an international partner or a local partner? How do I tell the difference?
How do I know when I’ve been paid?
Where can I find my statements?
How many statements will I receive?
Study data and trends
2
What kind of data can I get?
How can I use this data?
POS setup
1
How can I set-up my POS?
Help
Troubleshooting FaveBiz
2
I can’t log in to FaveBiz. What should I do?
Why can't I download or update Favebiz on my Android phone?
FavePay error codes
1
My customer got an error code while paying with FavePay. What should I do?
Partner issues
1
I need to talk to a partner manager. How do I contact them?
Customer issues
2
How do I manage a customer if there is an issue with their voucher?
My customer needs assistance from Fave. What do I do?
Image and Copy Guidelines
Image guidelines
4
Why does the partner's logo have to be at the bottom left of image?
Why is text not allowed on the image?
Can I add a collage photo?
What kind of images are added to the Offer Page?
Copy guidelines
2
I have provided a writeup for the deal, but the writers didn’t follow it. Why?
Why is my deal writeup shorter than other deals on the Fave app?
Onboarding on Fave
Deal Logistics
9
What is the difference between FaveDeals and FavePay?
When will my deal go live?
What is the feature period?
What is the redemption period?
How long is the redemption period for each voucher?
See all 9 articles
FavePay
General
3
What is FavePay?
How is Partner Cashback issued calculated?
Will I receive reimbursement if I accidentally cancelled the Favepay transaction but service was rendered to customers?
How to transact on FavePay?
14
How do customers pay with FavePay?
What should I do if the customer overpays / underpays?
What is the FavePay transaction process?
My customer got an error code while paying with FavePay. What should I do?
Do I have to display the unique outlet QR code?
See all 14 articles
Using the FaveBiz Boss Mode Dashboard
5
Where can I find my FavePay campaign details?
How do I check my FavePay transactions?
How do I reset the outlet code?
Can I add a verification code for FavePay transaction cancellations?
How do I add a cancellation code for Favepay Transactions?
Using Staff Mode
6
How do I verify FavePay Transactions?
How do I cancel Favepay transactions?
How do I verify Alipay transactions?
What is 'Get Reports' on Staff Mode?
How do I activate push notifications for successful transactions?
See all 6 articles
Payment documentation
5
What payment reports will I receive?
How is my payment breakdown calculated?
How is the Fave Fee calculated?
How long does it take for a FavePay refund to be processed?
How is partner cashback calculated in refunds?
Customised Cashback
13
What is Customised Cashback?
Why should I use Customised Cashback?
How does it work?
I already offer 10% cashback. If I sign up for 15% Customised Cashback, will my customers get both types of cashback (25%)?
When will Customised Cashback be shown on the app?
See all 13 articles
Partnerships
About Partnerships
1
What are Partnerships?
Lazada x Fave
5
I’ve seen my Fave deal on Lazada. Why is it there?
My customer wants to redeem a Fave deal from the Lazada mobile app. Can I redeem the voucher?
Does this mean that I will have to pay a support fee to Lazada?
So now, do I get my payment from Lazada or Fave?
Will there be any changes to my deal?
Shopee x Fave
3
I’ve seen my Fave deal on Shopee. Why is it there?
My customer wants to redeem a Fave deal from the Shopee mobile app. Can I redeem the voucher?
How do my customers redeem the voucher from Shopee?
Grab Financial x Fave
1
If my application of loan is unsuccessful, who should I contact? Will I receive any form of communication from loan provider?
GrabPay / GrabFood x Fave
0
Fave Insights
FAQ
14
What is Favebiz Insights?
What's the difference between Favebiz Insights and FaveBiz?
How do I receive Favebiz Insights?
How can I access Favebiz Insights?
What type of information does Favebiz Insights provide?
See all 14 articles
eCard
General
6
What is an eCard?
How will eCard benefit merchants?
How will merchants get paid for eCard?
Which merchant can be supported on eCard?
Will merchants receive any statement for eCard?
See all 6 articles
Gifting eCards
4
Can customer use promo codes or existing Fave Cashback on eCard purchase for gifting?
Is eCard validity based on eCard purchase or when the customer claims gift?
Is there any expiry period on when a user needs to claim the gift by?
Can a customer purchase and gift more than one eCard at a time?
eCard Self Serve
3
What is eCard Self Serve?
Who can submit the eCards submission via Favebiz?
How do I submit an application for eCard Self Serve on Favebiz?
eCards for Merchant with Multiple Bank Accounts
4
How can Multiple Bank Account (MBA) partner support eCards?
How will the eCards be recorded?
Can I change the primary bank account?
How do I calculate my Merchant Takeback for eCards?
Takeaway
General
18
What is Favepay Takeaway?
Why should I opt-in for Takeaway?
How can I sign up for Takeaway for my restaurant?
How to do I update my menu?
How do customers pay?
See all 18 articles
Table Ordering
Table Ordering
16
What is Table Ordering?
How can I sign up for Table Ordering for my restaurant?
Why should I opt in for Table Ordering?
Am I required to provide a different cashback rate for Table Ordering?
Am I required to make a new menu for Table Ordering?
See all 16 articles
Fave Guarantee
General
4
Will there be changes to the SOA and payments?
How does Fave Guarantee affect us?
How much is Fave Guarantee?
What is Fave Guarantee?
Security
General
2
How do I report a security vulnerability?
How to Protect Your FavePay QR Code from Fraud Risks
PENJANA
General
12
How can I claim the PENJANA budget?
What can I use the PENJANA budget for?
How long is this budget available?
How do I recommend a business to join the PENJANA campaign?
Are there any requirements to join the campaign?
See all 12 articles
Fave Open Loyalty Network
Fave Open Loyalty Network
15
What is the Fave Open Loyalty Network?
Who are the partners in Fave Open Loyalty Network?
Which merchants can participate in the Fave Open Loyalty Network?
Which customers can access the Fave Open Loyalty Network?
How does it work for your customers?
See all 15 articles
DuitNow QR by Fave
0
Help Desk Software
by Freshdesk
