Fave Asia Sdn Bhd

Introduction 10

• What is Favebiz?
• What are the features of Favebiz?
• How to Log In Favebiz Manager Mode?
• How to Log In Favebiz Staff Mode?
• Frequently Asked Questions on Favebiz Log In

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Services in Favebiz 4

• How to view Fave Deals Performance?
• How to view FavePay Performance?
• How to view eCard Performance?
• How to Sign Up New Services as Existing Merchants?

Data in Favebiz 2

• How to read the Data in Favebiz?
• Why the Revenue showed in Summary is different with the amount I received?

View & Verify Transactions in Favebiz 6

• How can I view and verify the FavePay transaction?
• How to cancel a FavePay transaction?
• How to set Cancellation Code?
• How do I retrieve my cancellation code?
• What should I do if accidentally cancelled a FavePay Transaction?

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Validate & Redeem vouchers in Favebiz 3

• How can I view and verify the Fave Deal Redemption?
• How to Redeem Voucher in FaveBiz?
• What should I do if unable to redeem voucher?

Viewing Payment Reports in Favebiz 3

• What kind of reports are available in FaveBiz?
• Where can I find the Statement of Account (SOA)?
• How to retrieve Summary Reports in FaveBiz?

Ratings & Reviews 2

• Where can I check Customers’ Ratings and Reviews?
• How to reply to customers’ reviews?

Fave Feed 6

• Fave Feed
• How to create Announcement Post on Favebiz?
• How to create a Featured Post on Favebiz?
• What are the Feed Post Guidelines?
• What is Fave Feed Media Kit?

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Favebiz Insights 4

• What is Favebiz Insights and Where can I find it?
• What type of information does Favebiz Insights provide?
• Why isn't my data loading in Favebiz Insights?
• Frequently Asked Questions - Favebiz Insights

Troubleshooting Favebiz 2

• I can’t log in to Favebiz. What should I do?
• I generated the report / statement via Favebiz but did not receive anything in my email. What should I do?

Merchant Announcement Tool 0

Sign Up as New Merchant 7

• Frequently Asked Questions on Signing Up as Fave Merchant
• Activate FavePay [Malaysia]
• Submit Fave Deal Interest [Malaysia]
• Submit Fave eCard Interest [Malaysia]
• Activate FavePay [Singapore]

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General 1

• What is a Fave Deal?

Deals Settings 4

• When will my deal go live?
• What is the feature period?
• I need to make some changes to my deal. Who do I contact?
• Adding and ending a deal

Deal Guidelines 2

• Copy Guidelines
• Image Guidelines

Deals Redemption 6

• What are the redemption methods available?
• What is the redemption period?
• Where do I check the voucher redemption period?
• Can I change the redemption method? How?
• How can I make the redemption processes easier and smoother for my customers?

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Customer Redemption Issues 6

• Me and/or my customer is having issues with redeeming the voucher. What should I do?
• I did not receive a notification / The redemption is not reflected on FaveBiz. What should I do?
• I got a redemption notification but I haven't served any customers. What should I do?
• The customer presented an expired voucher. What should I do?
• Can customers cancel vouchers after purchase?

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General 13

• What is FavePay?
• What is Fave Fee?
• What is Cashback?
• How does Fave charge per transaction?
• What is Fave QR?

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Customized Cashback 1

• What is Customized Cashback?

Alipay 4

• What is Alipay?
• How to verify Alipay transactions / cancel Alipay transactions?
• Will Alipay transactions showed in the statement?
• What should I do if a customer underpays / overpays for Alipay?

General 6

• What is an eCard?
• How do I submit application for eCard?
• How will I get paid for eCard?
• eCard for merchants with Multiple Bank Account
• How can customers utilize eCard?

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Payment documentation 5

• What types of reporting documents will I receive from Fave?
• When do I receive my invoices?
• How do I tally the figures in the monthly invoice received with my Statement of Account (SOA)?
• What are payment adjustments?
• How are payment adjustments recorded?

Payment terms and computation 1

• How do I calculate the Cashback Issued, Fave Fees deducted and Merchant Takeback?

Payment timeline / payment schedule 3

• When do I receive my Statement of Account (SOA) and payment?
• Where can I find the Statement of Account (SOA), Summary report and Favebiz Insight?
• When do I get paid once I serve the customer?

DuitNow QR 3

• What is DuitNow QR?
• How to sign-up for DuitNow QR?
• How to verify DuitNow transaction?

Frequently Asked Questions - DBS PayLah! and Singtel Dash 8

• What is the partnership between Fave x DBS Paylah! & Singtel Dash and who is eligible?
• How does it work for you as a merchant?
• Which customers can access the Fave Open Loyalty Network and how does it work?
• Will there be any changes to the Statement of Accounts and Fave Fees?
• What if a user has paid via a partner’s app, but the transaction is not reflected in the Favebiz app?

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Frequently Asked Questions - Google Pay 1

• Fave x Google Pay

Frequently Asked Questions - UOB 1

• Fave x UOB

General 1

• What is Fave Guarantee Fee?

FavePay Online 1

• What is FavePay Online?

FavePay Later 1

• What is FavePay Later?

FavePay CardLink 1

• What is FavePay CardLink?

General 2

• How do I report a security vulnerability?
• How to Protect Your FavePay QR Code from Fraud Risks

Partner issues 1

• How do I get in touch with the Partner Management team?

Customer issues 2

• My customer needs assistance from Fave. What do I do?
• I need to get in touch with a customer. Can I get customer's information?

Frequently Asked Questions 0