Fave Asia Sdn Bhd

General 3

• What is FavePay?
• How is Partner Cashback issued calculated?
• Will I receive reimbursement if I accidentally cancelled the Favepay transaction but service was rendered to customers?

How to transact on FavePay? 14

• How do customers pay with FavePay?
• What should I do if the customer overpays / underpays?
• What is the FavePay transaction process?
• My customer got an error code while paying with FavePay. What should I do?
• Do I have to display the unique outlet QR code?

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Using the FaveBiz Boss Mode Dashboard 5

• Where can I find my FavePay campaign details?
• How do I check my FavePay transactions?
• How do I reset the outlet code?
• Can I add a verification code for FavePay transaction cancellations?
• How do I add a cancellation code for Favepay Transactions?

Using Staff Mode 6

• How do I verify FavePay Transactions?
• How do I cancel Favepay transactions?
• How do I verify Alipay transactions?
• What is 'Get Reports' on Staff Mode?
• How do I activate push notifications for successful transactions?

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Payment documentation 5

• What payment reports will I receive?
• How is my payment breakdown calculated?
• How is the Fave Fee calculated?
• How long does it take for a FavePay refund to be processed?
• How is partner cashback calculated in refunds?

Customised Cashback 13

• What is Customised Cashback?
• Why should I use Customised Cashback?
• How does it work?
• I already offer 10% cashback. If I sign up for 15% Customised Cashback, will my customers get both types of cashback (25%)?
• When will Customised Cashback be shown on the app?

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