If the customer is at your physical outlet, they are required to present their FaveDeal vouchers.
- Verify the redemption outlet and the voucher details presented.
- Customers will then swipe/show their voucher code to redeem it.
If the customer is required to reach out to you to make a booking. Once you have confirmed the customer's booking, redeem your voucher code on Favebiz as per the following steps:
- Log in to your FaveBiz account.
- Click on the pink menu button under "Transaction" tab.
- Select “Redeem” and enter the voucher code your customers provide to you. Then select “Verify Voucher”.
- The voucher details including your customer’s name will be shown. Double-check on the details and validity before redeeming it.
- Once it’s done, you will be able to check the redeemed voucher from your FaveBiz account (web or mobile app)
If the deal is for takeaway/delivery, there are 3 optional ways your customers can reach out to you.
- Redemption through WhatsApp
- Redemption through phone call
- Redemption through the delivery form
Swipe to redeem method
- Arrange the delivery/takeaway time with your customers through WhatsApp or call.
- After the confirmation, inform customers to swipe to redeem the voucher on their screen.
- Once it’s done, you will be able to check the redeemed voucher from your FaveBiz account (web or mobile app)
Enter voucher code method
- Arrange the delivery/takeaway time with your customers through WhatsApp or call
- Alternatively, check the delivery form submitted by customers.
- After the confirmation, request for the voucher code presented on the customers’ voucher screen
- Log in to your FaveBiz account, click on the pink menu button under “Transaction” tab
- Select “Redeem” and enter the voucher code your customers provide to you. Then select “Verify Voucher”.
- The voucher details including your customer’s name will be shown. Double-check on the details and validity before redeeming it.
- Once it’s done, you will be able to check the redeemed voucher from your FaveBiz account (web or mobile app)