Here's what you should do if this happens:

  1. Contact your Partner Manager to let them know about the issue. You should wait for confirmation before proceeding to honour the voucher, as our team will need to check if the error occurred because of a tech issue or because of the customer's settings.
  2. Alternatively, ask the customer to contact our Customer Happiness team through chat on the Fave app simpe click on Me > Help Centre > 'Talk To Us'.