First off, don’t panic. Sometimes notification text messages are delayed due to network connection issues.

Here's what you should do:

  1. You can proceed to honour the voucher without delaying the customer’s experience. However, do note down their receipt ID, Date of redemption and take a screenshot of the customers’ receipt screen.
  1. Contact your Partner Manager and provide them with the information above. This is important to ensure that the redemption is captured in our system for payment purposes.

If you have further enquiries, feel free to drop us an email, or call us at the Partner Management Hotline:

Email address:

Operation hours: Mon - Fri, 9am - 10pm.