Here's what you should do if this happens:
- Let the customer know that their voucher has expired and you are not able to provide the service.
- If the customer is insisting on redemption, please direct them to contact our Customer Happiness team via live chat in the Fave App.
Steps to contact Customer Happiness:
Ask the customer to open the Fave app, simply click on Me > Help Centre > and “Talk to us” to initiate a live chat! Our agents will assist you from there.
