Here's what you should do if this happens:

  1. Let the customer know that their voucher has expired and you are not able to provide the service.
  2. If the customer is insisting on redemption, please direct them to contact our Customer Happiness team via live chat in the Fave App.


Steps to contact Customer Happiness:
Ask the customer to open the Fave app, simply click on Me > Help Centre > and “Talk to us” to initiate a live chat! Our agents will assist you from there.