Here's what you should do if this happens:

  1. Let the customer know that their voucher has expired and you are not able to provide the service.

  2. If the customer is insisting on redemption, please direct them to contact our Customer Happiness team.

I just realized customer’s voucher has expired, but service has been rendered. What should I do?
Unfortunately we are unable to make any payments for expired voucher, even though service has been provided to the customer. We have stated this in your contract and terms & conditions that Fave is not obligated to make any payments for expired vouchers. 

For more info on your voucher redemption period, please refer here

If you have any questions or need further explanation, please do not hesitate to contact our Fave Partner Management team at the following correspondence.


Live chat: Login to FaveBiz > Support > Contact Us > Chat with us

Malaysia: partners.my@myfave.com 

Singapore: partners.sg@myfave.com