Advise the customer to open the Fave app, by clicking on Me > Help Centre > and “Talk to us” to initiate a live chat! Our agents will assist you from there.


Alternatively, drop us an email at and our Customer Happiness team will be there to assist your customer!

If you’d like to browse through our customer support FAQ, you may click here.

Our Customer Happiness team operates daily from 9AM - 10PM, including weekends and public holidays.