Once customers made a FavePay transaction, there will a green screen showed in the customer's app. The staff should always double-check the amount and outlet is correct in the green screen or double-check the transaction is reflected in FaveBiz before the customer left the outlets.
View the article below for the guide to view the successful transaction in FaveBiz:
However, if there is any underpaid or overpaid occurs, you may follow the steps below:
- Underpayment: Ask the customer to top up the payment using FavePay.
- Overpayment: Cancel the wrong transaction on the FaveBiz and request for the customer to pay again. View here for the guide on cancelling FavePay transaction.