Once customers made a FavePay transaction, there will a green screen showed in the customer's app. The staff should always double-check the amount and outlet is correct in the green screen or double-check the transaction is reflected in Favebiz before the customer left the outlets.

View the article below for the guide to view the successful transaction in Favebiz:

However, if there is any underpaid or overpaid occurs, you may follow the steps below:

  • Underpayment: Ask the customer to top up the payment using FavePay.
  • Overpayment: Cancel the wrong transaction on the Favebiz and request for the customer to pay again. View here for the guide on cancelling FavePay transaction.

If you have any questions or need help to cancel a transaction that more than 24hours, please do not hesitate to contact our Fave Partner Management team at the following correspondence.

Live chat: Login to Favebiz > Support > Contact Us > Chat with us

Malaysia: partners.my@myfave.com 

Singapore: partners.sg@myfave.com