What should I do if the customer overpays / underpays? : Fave Partners Portal

What should I do if the customer overpays / underpays?

Created by: Dilhany Jayawardena

Modified on: Tue, 4 Feb, 2020 at 9:46 AM

The staff should check before any payment is made on the app.

However, if this occurs, you may follow the steps below:

Underpayment: Ask the customer to top up the payment using FavePay.

Overpayment: Cancel the wrong transaction on Favebiz app and request for the customer to pay again.

Dilhany is the author of this solution article.

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