We’re sorry if there is an error that happened when your customer paying with FavePay. Since error codes can happen for a number of reasons, please take a screenshot of the error and reach out to our Partner Management team for further investigations. 

In the meantime, you can advise the customer to pay with other payment methods such as cash or credit card.

If you have any questions or need further explanation, please do not hesitate to contact our Fave Partner Management team at the following correspondence.

Live chat: Login to Favebiz > Support > Contact Us > Chat with us

Malaysia: partners.my@myfave.com 

Singapore: partners.sg@myfave.com