Yes, customers can cancel FaveDeal vouchers. Fave's Customer Cancellation Policy states that customers can cancel a voucher through the app up to 3 days after purchasing if it has not been redeemed yet.
However, this does not apply for non-cancellable and /or non-refundable FaveDeal vouchers.
Can I cancel a Fave Deal redemption?
You cannot cancel a Fave Deal redemption via FaveBiz. However if there is a need for refund or cancellation, kindly email our Partner Manager team with the Customer Name, Redemption Date, and Receipt ID.
Alternatively, you can ask the customer to contact our Customer Happiness team to cancel the redemption.