No, you cannot. 

If a customer accidentally redeems a voucher, kindly email our Partner Manager team with the Customer Name, Redemption Date, and Receipt ID to cancel the voucher redemption. 

Email address:

  • Malaysia:

  • Singapore:

Alternatively, you can ask the customer to contact our Customer Happiness team via live chat in the Fave App to cancel the redemption.

Steps to contact Customer Happiness: 

Ask the customer to open the Fave app, simply click on Me > Help Centre > and “Talk to us” to initiate a live chat! Our agents will assist you from there.