No, you cannot.
If a customer accidentally redeems a voucher, kindly email our Partner Manager team with the Customer Name, Redemption Date, and Receipt ID to cancel the voucher redemption.
Email address:
Malaysia: partners.my@myfave.com
Singapore: partners.sg@myfave.com
Alternatively, you can ask the customer to contact our Customer Happiness team via live chat in the Fave App to cancel the redemption.
Steps to contact Customer Happiness:
Ask the customer to open the Fave app, simply click on Me > Help Centre > and “Talk to us” to initiate a live chat! Our agents will assist you from there.