You will receive the following documents according to the services as mentioned in your Fave Contract.
For example, if you are a FavePay merchant, you will receive an SOA, FavePay Excel Breakdown, RPP report and Invoices.
Type of Document | Description | Country |
Malaysia | Singapore |
Statement of Accounts (SOA) | A report that shows the summary of the successful FavePay, Alipay, Fave Deal and/or eCard in a particular period. | ✔️ | ✔️ |
FavePay Excel Breakdown | A report that indicates the details of each successful FavePay during a particular period such as Receipt ID, outlet, bill amount, etc. | ✔️ | ✔️ |
Fave deal Excel Breakdown | A report that indicates the details of successful vouchers redeemed during a particular period such as voucher code, date redeemed, Receipt ID, etc. | ✔️ | ✔️ |
eCard Utilisation Report | A report that indicates the details of the eCard utilised by the customer according to the outlets for a particular period. | ✔️ | ✔️ |
RPP Report | A report that indicates the details of each successful DuitNow transaction made for a particular period. | ✔️ |
|
Fave Deal Tax Invoice | A report that indicates the total sold vouchers for the month. | ✔️ | ✔️ |
Credit Note (Fave deal) | A report that indicates the total cancelled and refunded Fave vouchers for the month. | ✔️ | ✔️ |
Breakage Tax Invoice | A report that indicates the total expired vouchers for the month. |
| ✔️ |
Cashback Issued Invoice | A report that indicates the total cashback issued for the month. | ✔️ | ✔️ |
Fave Fees Invoice | A report that indicated the total Fave Fee deducted for the month. | ✔️ | ✔️ |
Credit Note (FavePay) | A report that indicated the total cancelled and refunded FavePay transactions for the month. | ✔️ | ✔️ |
Alipay Tax Invoice (if applicable) | A report that indicated the total Alipay transactions for the month. |
| ✔️ |
eCard Tax Invoice (if applicable) | A report that indicates the total eCard sold for the month. | ✔️ | ✔️ |
FaveBiz Insight (if applicable) | A report that provides an overview of your business as well as deeper insights into your customer base. | ✔️ | ✔️ |
*Please note that no payment to Fave is required for all invoices unless indicated otherwise.
If you have any questions or need further explanation, please do not hesitate to contact our Fave Partner Management team at the following correspondence.
Live chat: Login to FaveBiz > Support > Contact Us > Chat with us
Malaysia: partners.my@myfave.com
Singapore: partners.sg@myfave.com
