Payment adjustments are adjustments made manually by our Partner Management team to offset any incorrect payments. There are two types of adjustments which are positive and negative.
Negative adjustments - made when Fave overpays the merchant.
Positive adjustments - made when we cancel the entire FavePay transaction or Fave deal to make a partial refund. We will then make a positive adjustment for the service rendered by the merchant and refund the remaining amount to the customer.
If you have any questions, please do not hesitate to contact our Fave Partner Management team at the following correspondence.
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