What is Customized Cashback?

  • Customized Cashback is a value-added feature that allows you to customize your cashback during off-peak hours. 
  • On top of your usual cashback, you can give additional cashback on the days and time slots that you choose! This can be customized to each outlet and is limited to three different cashback rates.
  • The additional cashback will only be applied to the timeslots you chose. At all other times customers will receive the usual cashback rate.


Example:

  • Normal cashback during normal hours - 10%
  • Customized Cashback during off-peak hours (3pm - 5pm) - 15%


Example of the Customized Cashback view from Fave App:



What are the benefits of Customized Cashback?

  • Boost sales during off-peak hours.
  • Improve customer experience by giving more rewards.
  • Run special promotions without additional effort.


If I already offered a 10% cashback and then signed up for 15% Customized Cashback, will my customers get both types of cashback (25%)?

  • No, your customer will not get 25% cashback. During the time slots you have chosen, your customer will only get the customized cashback rates (i.e. 15%). At all other times your normal cashback rates will be used (i.e. 10%)


Example:

  • Normal cashback during normal hours - 10%
  • Customized Cashback during off-peak hours (3pm - 5pm) - 15%

A customer paid FavePay at 3.30 pm at your outlet, the customer will entitle to 15% cashback only.


What should I do if the customized cashback rate and time slot selected are not correct on the app?

  • You can reach out to the Partner Management team and we will assist accordingly.

How to sign up for Customized Cashback?

  • If you are interested in the Customized Cashback, you may reach out to the sales manager or Partner Management team at the following correspondence. 


Live chat: Login to Favebiz > Support > Contact Us > Chat with us

Malaysia: partners.my@myfave.com 

Singapore: partners.sg@myfave.com