Cashback rate is the percentage of cashback that you are giving to customers for every transaction. Cashback will be issued based on customer’s payable amount. 

Sample Calculation with 1% Fave Fees** below:

Customer VisitFirst visit
Second visit
Bill Amount$100
Merchant Cashback Used-$10 (from first transaction recorded under Merchant Cashback Issues)
eCard Credits Used
Payable Amount (Bill Amount - Merchant Cashback Utilised - eCard Credits Used - Fave Credits)$100$90
Merchant Cashback Issued (10% x Payable Amount)$10$9
Fave Fees (1%** x (Bill Amount- Cashback Utilised -  eCard Credits Used))$1$0.9
GST / SST on Fave Fees (7% (SG) or 6% (MY) x Fave Fees)$0.07 (assume GST = 7%)$0.063 (assume GST = 7%)
Merchant Takeback$88.93$90.04

* Fave Fees will vary from Malaysia & Singapore.

* If cashback rate is / more than 10%, Fave Fees will flat at 1% for both Malaysia and Singapore. Otherwise, for cashback rate less than 10%, Fave fees rate as below [subject to contract]:

Singaporeflag: Singapore: 1.8%
Malaysia  flag: Malaysia: 1.5%