It is a standard practice that has been made known to all our merchants to ensure no cancellation can be done if the customer has left the outlet or double confirmed before proceeding with cancellation. 


Any cancellation done will be unable to revert as it will be directly refunded to the customer. Fave will unable to proceed with any reimbursement for the accidental cancellation of successful FavePay transactions.


Should there is any accidental cancellation happened, we will do our best to reach out to the customer for a repayment. Do kindly provide the following details to Partner Management Team:

  • Receipt ID
  • Physical Receipt / Store Printed Receipt


Note: We are unable to guarantee that the customer will revert with confirmation that repayment was made. We will keep you posted on the outcome if any.


Our team will be following up on this matter daily with customers for a maximum of 5 days. In the event that customer did not reply, we truly apologize as we are unable to make any reimbursement to you.


In the meantime, we would highly advise you to set up a cancellation code to prevent similar incidents. Please refer to the article below to set your cancellation code.


If you have any questions or need further explanation, please do not hesitate to contact our Fave Partner Management team at the following correspondence.


Live chat: Login to Favebiz > Support > Contact Us > Chat with us

Malaysia: partners.my@myfave.com 

Singapore: partners.sg@myfave.com