Should there is any accidental cancellation happened, we will do our best to reach out to the customer for a repayment. Do kindly provide the following details to Partner Management Team:
- Receipt ID
- Physical Receipt / Store Printed Receipt
Note: We are unable to guarantee that the customer will revert with confirmation that repayment was made. We will keep you posted on the outcome if any.
Our team will be following up on this matter daily with customers for a maximum of 5 days. In the event that customer did not reply, we truly apologize as we are unable to make any reimbursement to you.
In the meantime, we would highly advise you to set up a cancellation code to prevent similar incidents. Please refer to the article below to set your cancellation code.