The staff should always double-check the amount and outlet are correct or double-check the transaction is reflected in Favebiz once customers made a transaction and left the outlets. 

View the article below for the guide to view the successful Alipay transaction in Favebiz: 

How to verify Alipay transactions / cancel Alipay transactions?

However, if there is any underpaid or overpaid occurs, you may follow the steps below:

  • Underpayment: Ask the customer to top up the payment using Alipay.
  • Overpayment: Cancel the wrong transaction on the Favebiz and request for the customer to pay again. 

If you have any questions or need help to cancel a transaction that more than 24hours, please do not hesitate to contact our Fave Partner Management team at the following correspondence.

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