The staff should always double-check the amount and outlet are correct or double-check the transaction is reflected in FaveBiz once customers made a transaction and left the outlets. 

View the article below for the guide to view the successful Alipay transaction in FaveBiz: 


How to verify Alipay transactions / cancel Alipay transactions?


However, if there is any underpaid or overpaid occurs, you may follow the steps below:

  • Underpayment: Ask the customer to top up the payment using Alipay.
  • Overpayment: Cancel the wrong transaction on the FaveBiz and request for the customer to pay again. 

If you have any questions or need help to cancel a transaction that more than 24hours, please do not hesitate to contact our Fave Partner Management team at the following correspondence.


Live chat: Login to FaveBiz > Support > Contact Us > Chat with us

Malaysia: partners.my@myfave.com 

Singapore: partners.sg@myfave.com