Where can I view and confirm the DuitNow Payment made from other participating Banks & eWallets? 

  • You will able to view the DuitNow transaction on FaveBiz Staff on a real-time basis similar to FavePay transactions.


How to distinguish between FavePay transaction and DuitNow transaction on FaveBiz? 

  • You will able to identify the DuitNow transaction with the {Issuer’s Name} on FaveBiz. Eg, if the transaction was paid via Grab, it will show Paid via GrabPay.


What should I do if DuitNow Transaction not reflecting on FaveBiz?

  • Don’t panic. Please take a screenshot of the customer’s phone screen and customer’s details such as Name, Email address and phone number and reach out to the Partner Management team via live chat on your FaveBiz app or email us at partners.my@myfave.com.


How to cancel DuitNow transaction?

  • You will able to cancel the transaction within 24 hours as per normal FavePay transaction. If you would like to cancel any transaction that are more than 24 hours, please reach out to the Partner Management team via live chat on your FaveBiz app or email us at partners.my@myfave.com.


Will there be any difference of the payout period for DuitNow Transaction?

  • No. It will follow your current payment cadence for both DuitNow & Favepay Transaction. 


Will there be any difference in the Statement of Account / Excel Report received?

  • There is a separate excel report for Duitnow transactions but SOA will remain the same.