Payment documentation

What types of reporting documents will I receive from Fave?
You will receive the following documents according to the services as mentioned in your Fave Contract. For example, if you are a FavePay merchant, you w...
Wed, 28 Jul, 2021 at 2:48 PM
When do I receive my invoices?
Country Period Example Malaysia 3rd - 4th week of the following month March 2021 invoices will be send on the 3rd week of April onwards ...
Thu, 8 Apr, 2021 at 3:04 PM
How do I tally the figures in the monthly invoice received with my Statement of Account (SOA)?
The figures in the tax invoice are based on the total Fave deals sold or FavePay transactions for the month which includes refunded and cancelled Fave deals...
Thu, 8 Apr, 2021 at 3:02 PM
What are payment adjustments?
Payment adjustments are adjustments made manually by our Partner Management team to offset any incorrect payments. There are two types of adjustments which ...
Wed, 14 Apr, 2021 at 5:55 PM
How are payment adjustments recorded?
Payment adjustments are recorded in your following summary Statement of Accounts (PDF document) under the row labelled ‘Adjustments’.  Screenshot of exa...
Wed, 14 Apr, 2021 at 5:55 PM