Deal Logistics

What is the difference between FaveDeals and FavePay?
FaveDeals are pre-purchased offers that customers can redeem online or at physical stores.  FavePay is a mobile payment method that allows customers to ...
Wed, 24 Jun, 2020 at 4:42 PM
When will my deal go live?
After your contract has been submitted, it will take up to 3 - 5 working days to go live. You’ll receive a Welcome Email with details on your deals, payment...
Wed, 24 Jun, 2020 at 4:43 PM
What is the feature period?
The feature period is the amount of time your deal will be featured on Fave. The length of the feature period will depend on the contract you have signed. I...
Wed, 24 Jun, 2020 at 4:57 PM
What is the redemption period?
The redemption period is the amount of time during which a voucher is valid and can be redeemed. *A customer has only 60 days from the date of purchase...
Wed, 24 Jun, 2020 at 4:59 PM
How long is the redemption period for each voucher?
Unless there is a fixed redemption period, most Food and Beverage, Beauty, Activities, and Services deals are valid for 60 days from the date of purchase. ...
Wed, 24 Jun, 2020 at 5:00 PM
Where do I check the voucher redemption period?
You can view the validity period under 'Redeem from' for the customer’s voucher prior to redeeming the voucher. If the customer provides ...
Wed, 24 Jun, 2020 at 5:01 PM
I need to make some changes to my deal. Who do I contact?
You can contact the Partner Management team via email at the addresses below: Malaysia: partners.my@myfave.com Singapore: partners.sg@myfave.com Do ...
Wed, 24 Jun, 2020 at 5:02 PM
I really like Fave and I want to add-on another deal. Who do I contact?
You can contact your Account Manager directly or if you are unsure who is he/she, you may contact the Partner Management team via email at the addresses bel...
Wed, 24 Jun, 2020 at 5:03 PM
If I want to end my deal, what should I do?
Oh no! We’ll be sorry to see you go. Have a chat with us first and let us help you in any way we can before you decide to end the deal. You can contact the ...
Wed, 24 Jun, 2020 at 5:03 PM