Set Up Cashback

What is Cashback?
Cashback is a loyalty reward given to customers when they pay at your outlet. After payment is made, customers will receive cashback in their account. Cashb...
Wed, 17 Jun, 2020 at 6:35 PM
How can customers utilise the cashback?
Merchant cashback can only be used at the merchant it was earned from. This means that customers will have to return to your business to use any cashback ea...
Wed, 17 Jun, 2020 at 6:34 PM
Why give cashback to customers?
Cashback has been proven to drive customer loyalty and retention by incentivising customers to return to your outlet to utilise their merchant cashback. Cas...
Wed, 17 Jun, 2020 at 6:34 PM
What is cashback rate?
Cashback rate is the percentage of cashback that you are giving to customers for every transaction. Cashback will be issued based on customer’s payable amou...
Wed, 17 Jun, 2020 at 6:30 PM
What is Fave fee?
The Fave fee is a percentage charged by Fave for every transaction. It’s charged based on the customer Payable Amount. There is also GST (7% for SG merchant...
Wed, 17 Jun, 2020 at 6:35 PM
How much will I receive for every transaction?
The payment received based on your payment cadence is called Merchant Takeback. Merchant’s takeback = Bill Amount - (eCards Credits Used (if any) - Merc...
Wed, 17 Jun, 2020 at 6:27 PM
How long is the cashback validity?
The cashback validity is 3 months or 90 days. The expiry date will normally fall on the last day of the month. For example, cashback earned on 12 May 2020 w...
Wed, 17 Jun, 2020 at 6:07 PM
Can I change my cashback rate at any time?
Yes but this is subject to approval. Please drop us an email at partners.my@myfave.com (MY) or partners.sg@myfave.com (SG) with the following details. ...
Wed, 17 Jun, 2020 at 6:05 PM
How should I record the transaction in my point-of-sale (POS) system?
We recommend that you set up your POS system to have "FavePay" as a mode of payment, similar to how you set up "Cash" or "Credit C...
Wed, 17 Jun, 2020 at 6:03 PM