Set Up Cashback

What is Cashback?
Cashback is a loyalty reward given to customers when they pay at your outlet. After payment is made, customers will receive cashback in their account.
Tue, 2 Apr, 2019 at 5:38 PM
How can customers utilise the cashback?
Cashback can only be used at the merchant it was earned from. This means that customers will have to return to your business to use any cashback earned from...
Tue, 2 Apr, 2019 at 5:38 PM
Why give cashback to customers?
Cashback has been proven to drive customer loyalty and retention by incentivising customers to return to your outlet to utilise their merchant cashback.
Tue, 2 Apr, 2019 at 5:39 PM
What is cashback rate?
Cashback rate is the percentage of cashback that you are giving to customers for every transaction. Cashback will be issued based on customer’s payable amou...
Tue, 2 Apr, 2019 at 5:40 PM
What is Fave fee?
The Fave fee is a percentage charged by Fave for every transaction. It’s charged on (Bill Amount - Cashback Utilised).  Sample Calculation below: 
Tue, 2 Apr, 2019 at 5:41 PM
How much will I receive for every transaction?
Merchant’s takeback = Bill Amount - (Cashback Issued + Fave Fee) Sample Calculation below: 
Tue, 2 Apr, 2019 at 5:42 PM
How long is the cashback validity?
The cashback validity is 3 months, extended till the last day of the month. Customers will be able to check the expiry date of the cashback on Fave app.
Tue, 2 Apr, 2019 at 5:42 PM
Can I change my cashback rate at any time?
If you wish to change your cashback rate, please contact (MY) or (SG).
Tue, 2 Apr, 2019 at 5:55 PM
How should I record the transaction in my point-of-sale (POS) system?
We recommend that you set up your POS system to have "FavePay" as a mode of payment, similar to how you set up "Cash" or "Credit C...
Tue, 2 Apr, 2019 at 5:44 PM