Fave Loyalty Program

What is Fave Loyalty Program?
It is a platform whereby participants (i.e. Paylah) who integrate into Fave Loyalty Program(FLP) have capability to access Fave merchants by scanning SGQR t...
Mon, 18 May, 2020 at 10:42 AM
Who is the participant in FLP?
For now only Paylah! is our participant.
Mon, 18 May, 2020 at 10:43 AM
Which merchants can be involved in FLP?
All Favepay merchan with SGQR code.
Mon, 18 May, 2020 at 10:52 AM
Which customers are eligible for FLP?
All DBS Paylah users in Singapore.
Mon, 18 May, 2020 at 10:56 AM
What is the payment flow for customers on Paylah App?
 
Mon, 18 May, 2020 at 11:01 AM
What is the merchant flow on Favebiz?
FLP Phase 2: Account Linking
Mon, 18 May, 2020 at 11:03 AM
Are there any changes to the Statement of Accounts?
No. Transaction made via the participants App will be captured in the SOA and it will listed as ordinary Favepay Transactions in the breakdown excel file.
Mon, 18 May, 2020 at 11:03 AM
What if user with has paid via the participant App but FaveBiz failed to notified?
Whenever customer was charged in the participant App, merchant should honor the service to customer and Fave will work together with Merchant to investigate...
Mon, 18 May, 2020 at 11:04 AM
What happen if refund triggered in FaveBiz for a payment made via PayLah App?
The charged amount will be refunded back to customer's PayLah wallet.
Mon, 18 May, 2020 at 11:05 AM
How does a user of Paylah escalate a payment issue?
Please refer to the flow below.
Mon, 18 May, 2020 at 11:07 AM