Fave Open Loyalty Network

What is the Fave Open Loyalty Network?
The Fave Open Loyalty Network is a strategic partnership initiative that enables other mobile payment partners (DBS PayLah! and Singtel Dash) to scan FavePa...
Wed, 19 Aug, 2020 at 5:05 PM
Who are the partners in Fave Open Loyalty Network?
Fave is collaborating with DBS PayLah! and Singtel Dash as a first step to officially launch our Fave Open Loyalty Network for merchants.  
Wed, 19 Aug, 2020 at 5:05 PM
Which merchants can participate in the Fave Open Loyalty Network?
All FavePay merchants with the SGQR code will automatically be part of the Fave Open Loyalty Network. For merchants who do not have SGQR, please contact us ...
Wed, 19 Aug, 2020 at 5:06 PM
Which customers can access the Fave Open Loyalty Network?
All DBS PayLah! and Singtel Dash users in Singapore can access and benefit from the Fave Open Loyalty Network. More e-wallet payment providers may be ad...
Wed, 19 Aug, 2020 at 5:10 PM
How does it work for your customers?
DBS PayLah! and Singtel Dash users can scan the SGQR with FavePay enabled at your store(s). By selecting the FavePay on the scan screen to proc...
Wed, 19 Aug, 2020 at 5:11 PM
How does it work for you as a merchant?
To check that payment has been received, you can verify payments from the following ways: Your FaveBiz app  You will receive a notification as us...
Wed, 19 Aug, 2020 at 5:11 PM
Are there any changes to the Statement of Accounts?
No. Transactions made via the partner apps will also be reflected in Fave’s Statement of Account, and it will be listed as ordinary FavePay Transactions in ...
Wed, 19 Aug, 2020 at 5:12 PM
What if a user has paid via a partner’s app, but the transaction is not reflected in the Favebiz app?
In the unlikely event that this happens, the first step is to check the Payment History page on the customer’s DBS PayLah! or Singtel Dash app.    T...
Fri, 21 Aug, 2020 at 9:21 AM
What happens if a customer requests a refund for FavePay payments made via DBS PayLah! or Singtel Dash App?
You as a merchant can proceed with cancelling the transaction within 24 hours as usual via FaveBiz. The charged amount will be refunded back to the customer...
Fri, 21 Aug, 2020 at 9:58 AM
How does a user of DBS PayLah escalate a payment issue?
Please refer to the flow below. Users may tap on the Fave icon in the DBS PayLah! app Tap on any transaction under payment history  Tap Contac...
Fri, 21 Aug, 2020 at 9:59 AM