Frequently Asked Questions - DBS PayLah! and Singtel Dash

What is the partnership between Fave x DBS Paylah! & Singtel Dash and who is eligible?
Fave x DBS Paylah! & Singtel Dash has a strategic partnership initiative that enables other mobile payment partners (i.e. DBS PayLah! and Singtel Dash) ...
Wed, 13 Oct, 2021 at 2:46 PM
How does it work for you as a merchant?
To check that payment has been received, you can verify payments from the following ways: Your Favebiz app  You will receive a notification as us...
Wed, 13 Oct, 2021 at 2:47 PM
Which customers can access the Fave Open Loyalty Network and how does it work?
All DBS PayLah! and Singtel Dash users in Singapore can access and benefit from the Fave Open Loyalty Network. Customers can simply open their preferred...
Tue, 20 Apr, 2021 at 6:05 PM
Will there be any changes to the Statement of Accounts and Fave Fees?
No. Transactions made via the DBS PayLah! and Singtel Dash applications will also be reflected in Fave’s Statement of Account and listed as ordinary FavePay...
Tue, 20 Apr, 2021 at 6:05 PM
What if a user has paid via a partner’s app, but the transaction is not reflected in the Favebiz app?
In the unlikely event that this happens, the first step is to check the Payment History page on the customer’s DBS PayLah! or Singtel Dash app. To do th...
Wed, 13 Oct, 2021 at 2:47 PM
What happens if a customer requests a refund for FavePay payments made via DBS PayLah! or Singtel Dash App?
You can proceed to cancel the transaction within 24 hours as per the usual process through Favebiz. The charged amount will be refunded back to the customer...
Wed, 13 Oct, 2021 at 2:47 PM
How does a customer escalate a payment issue?
Please advise the customer to reach out to our Customer Happiness team for further assistance by simply going to the ‘Transaction History’ page on DBS PayLa...
Tue, 20 Apr, 2021 at 6:03 PM
What if my business is already accepting DBS PayLah! and/or Singtel Dash then how do I include FavePay as well?
You can reach out to our Fave Partner Management team at the following correspondence and express your interest to include Favepay in your existing SGQR cod...
Wed, 13 Oct, 2021 at 2:48 PM