Customer Redemption Issues

Me and/or my customer is having issues with redeeming the voucher. What should I do?
If you are having trouble with voucher redemption on FaveBiz, or your customer is having issues with swiping / redeeming the voucher, here's what you ...
Wed, 28 Apr, 2021 at 4:54 PM
I did not receive a notification / The redemption is not reflected on FaveBiz. What should I do?
First off, don’t panic. Sometimes notification text messages are delayed due to network connection issues. Refer here for what you should do.
Wed, 28 Apr, 2021 at 4:56 PM
I got a redemption notification but I haven't served any customers. What should I do?
This happens sometimes, a customer you haven't served might have accidentally swiped the voucher beforehand. Don't worry, just drop the Partner Ma...
Wed, 28 Apr, 2021 at 4:47 PM
The customer presented an expired voucher. What should I do?
Here's what you should do if this happens: Let the customer know that their voucher has expired and you are not able to provide the service. If t...
Wed, 28 Apr, 2021 at 4:44 PM
Can customers cancel vouchers after purchase?
Yes, customers can cancel FaveDeal vouchers. Fave's Customer Cancellation Policy states that customers can cancel a voucher through the app up to 3 day...
Wed, 28 Apr, 2021 at 4:50 PM
My customer bought two vouchers in a single transaction but only redeemed one. What do I do?
Kindly advise the customer to contact our Customer Happiness team. We will proceed with partial refund for partial service rendered. 
Wed, 28 Apr, 2021 at 4:52 PM